Got some questions?
We've got answers.
Why Stargazer Digital, not any other digital agency, hire or freelancer?
Welcome to creative digital talent as a subscription.
Our team members have a minimum of 10-15 years of high level corporate and consulting experience... and hiring just one of us as a permanent employee will cost your business six figures a year.
With the Stargazer Digital subscription model, you're able to tap into the expertise of multiple digital specialists, for around a fifth of the cost of employing one of us full time. Use us as your primary digital marketing and design team, or as overflow when things get a bit nuts - it's way (WAYYY) cheaper than hiring a traditional digital agency, and we have the (*ahem* award winning) experience behind us to produce best practice work.
As for freelancers... do you have the time (patience? 😅) to try and find a reliable one that is able to understand your needs and deliver at a high level? 🤷
Who are you folks?
Hi... I'm Cindy. I'm a Digital Production Specialist, and the owner of Stargazer Digital (find out a little more about me here).
The STRGZR team is made up of a group of current and former colleagues - those people who I loved working with (and in some cases, still do!) and are seriously good at their jobs. While I'm the constant, they come and go on a project-by-project basis... depending on what skills we require to hit your work requests out of the park.
This allows us to increase - or decrease - our team size as needed, which is a cost-effective way of helping you manage your digital budget; you're not paying for skilled staff that you don't need at that point in time - we literally live "everything you need, nothing you don't".
Where are you based?
With the exception of one of our superstar developers, we're all born and bred in Australia's most livable city - Melbourne (we don't actually care about the real rankings... we wouldn't be anywhere else!). Our dev lives here in Melbs too, but he was born in Indonesia.
We don't outsource to any offshore workers, and the way we've structured our digital agency team gives us surge capability if we need it... and a way to scale back the other way if we don't.
Unlimited projects... really?
Yup! You can have as many jobs as you like in your queue. We'll only work on one at a time, and once that's signed off and delivered, you can let us know what you need us to work on next. Something urgent lands? We'll de-prioritise the job we're working on and it'll move back into your backlog while we focus on the pressing need.
You'll be able to add, remove and prioritise jobs as you wish, as we manage this process through your very own Trello board, which we'll set up and show you how to use for the best results. You'll be able to add attachments and comments within each job card, so there's a central reference point for all task-related communications.
How fast will I receive my requested work?*
On average, we'll have something for you to look at within two to three business days, and look to finalise each job within a week.
* As you'd expect, more complex jobs may take longer to turn around - we'll keep you in the loop.
What if I don't like the design?
No dramas! We'll make as many revisions as you like until you're happy.
What if I only want one thing?
Let us know! We can provide quotes for any individual web design and development, graphic design and social media marketing jobs.
How many clients do you take on at one time?
We limit the number of clients we work with - you can count the number on the fingers of your hands! - to ensure that everybody receives high quality outcomes for the work they request.
Simply fill out the 'Work with STRGZR' expression of interest form - give us a bit of info about you and the type of jobs you're interested in, and we'll see if we have a place available (there are a limited number of spots per package).
If we're at capacity, we will implement a waitlist and contact the next name on it when a place opens up ⏳
Am I locked into a contract?
Nope. Not anything that locks you into a particular length of time that we require you to stick around, or anything like that. 💁
We do have a Service Agreement that we ask you to sign that governs the way we work together and sets some guidelines to help manage expectations on both sides... but no serious legal-speak, we promise.
You'll find this (and more!) in your very own personalised portal - we set one up for you when we join forces as a central admin point.
Anything else I should know?
Yeah - a few things (and we'll cover this in our EOI call)...
Firstly, most of us hold a corporate job and do this work around it (cost of living, inflation, increasingly hideous mortgages yada yada)... so we're not always available to chat at the drop of a hat. We have a kick-butt system in place that alerts us when you leave a note, so we'll see it pretty much straight away and will get back to you as soon as we can.
That feeds into our no meetings - or "this meeting could have been an email" - policy. 🙅 We sit through more meetings than we need to in the office... so, other than our initial "are we right for you?" and our kick-off sesh, we don't do meetings here (unless there's an epic issue that we need to resolve). We prefer to have our communications in writing, so there's a 'paper' trail of what's being requested/delivered, and any revisions to that. We provide you with your very own portal as a central communications point, which includes your job request tracking board, so we're all able to access messages and files and other important bits and pieces.
As we said right up the top of the page... it's a different way of working (but it works!). Depending on where you're located we're also happy (with plenty of notice) to come and see you in person, on weekends or after business hours, if you have a suitable subscription and have requested jobs that need photography or videography for example. We'll even bring the coffee! ☕️ Not in Melbs? We'll make the trek (but you'll have to be willing to cover expenses).